Auto Service Advisor

Position: Auto Service Advisor
Location: Somerset-West (Established service centre)
Industry: Auto service
Salary: R16 000 – R19 000 (CTC) p/m
Benefits: Pension & medical aid
Type: Permanent
CV deadline date: 30 November 2024
Start date: ASAP


Main role: Responsible for communication with customers about their vehicle repair needs and relaying information to Service technicians.

Requirements
• Completed matric
• Previous experience in service centre required
• Knowledge of diesel and petrol engine vehicles
• Valid licence
• Reliable transport to and from work
• MS Office & Pastel (training on modules provided)
• Sound telephone etiquette
• Organised and detail-oriented
• Friendly, people’s person who can deal with customers
• English and Afrikaans
• Presentable and neat
• Ability to work well with team members

Duties
• Answer questions about service outcomes, book services and open job cards.
• Calculate quotes for repairs.
• Vehicle drop-off and pick-ups when needed.
• Provide clear explanations of services and repair options.
• Call customers to advise them about service changes if required.
• Coordinate with technicians to manage timely repairs
• Oversee workflow and schedule.
• Maintain customer satisfaction by ensuring quality service

NB: jobs that require an up-front payment are scams. Your discretion is advised.